Shipping

Price Guarantee:
We are committed to having great low prices every day. If a competitor is selling flooring of the same grade, thickness and width with the same warranty at a lower price (including shipping costs and delivery charges), we will, upon written verification, meet that price. This guarantee applies only prior to or within 7 days of purchase.

LaminateVinylFlooring.com is committed to your satisfaction!

Measurement and Quantity:
Flooring is sold by the box/bundle. The actual square footage may differ when rounded to the nearest box/bundle size. The purchaser/installer is responsible for all measurement quantities. The purchaser will be charged for the actual footage shipped. LaminateVinylFlooring.com, Inc. accepts no responsibility or liability for measurement errors.

Delivery and Lead Times:
All delivery dates are estimates. We cannot guarantee specific deadlines. We recommend you do not book installation until you receive your product. Free Shipping not included for local "store only" inventory. Shipping not included for store-to-store transfers of local "store-only" inventory. Delivery of flooring products is "curbside."

If you require special shipping arrangements (up stairs, rooftop etc.) we recommend that you select the "Special Shipping Arrangements" option on the Shipping Method page in checkout and complete the purchase of items in your order without specifying a specific shipping method. Upon receipt of your order, our Customer Service representative will call you to discuss the special shipping arrangements you might require.

Inspection:
Claims for shortages or damages must be made upon receipt. The purchaser/installer is responsible for final inspection as to grade, color, finish defects, and other product quality issues. Do not install defective product. Use constitutes acceptance. LaminateVinylFlooring.com, Inc. accepts no responsibility or liability for installer error or negligence.

Installation:
Allow flooring to acclimate in the installation area for 3-7 days. Prior to installation, the purchaser/installer is solely responsible for determining the acceptability of the moisture levels in both the product and the subfloor. We recommend using a licensed, professional wood flooring installer. Installation must be performed in accordance with the National Wood Flooring Association (NWFA) guidelines.

Installation Assistance / Additional Questions or Concerns:
General installation instructions may be found at www.LaminateVinylFlooring.com.com or by calling Customer Care at (877)721-7171. You may also call with any additional questions, comments or concerns regarding your purchase.

Exchanges:
Exchanges are permitted for product of equal or greater value within 30 days of receipt without a restocking fee. Defective product may be exchanged, prior to installation, within 90 days of receipt. Close-outs, odd lots, clearance items and laminates are excluded. Product must be in the original condition and have been properly stored. Installed flooring is considered the property of the purchaser and may not be exchanged or returned for any reason. Any additional shipping costs associated with exchanges are the sole responsibility of the purchaser.

Returns:
Returns of opened boxes, close-outs, odd lots, clearance items and laminates are not permitted. Special orders are not returnable unless defective. Shipping and delivery charges are non-refundable. Requests for returns must be submitted within 30 days of receipt. Product must be in its original condition and have been properly stored. Installed flooring is considered the property of the owner/installer and may not be exchanged or returned for any reason. Approved returns are subject to a 20% restocking fee. Any additional shipping costs associated with exchanges or returns are the sole responsibility of the purchaser.

Warranty:
Only for products sold with a manufacturer's warranty. ALL OTHER WARRANTIES, WHETHER EXPRESS OR IMPLIED, ARE DISCLAIMED, INCLUDING THE IMPLIED WARRANTIES OF MERCHANTABILITY AND FITNESS FOR A PARTICULAR PURPOSE. The sole remedy for manufacturer's defect is replacement product. LaminateVinylFlooring.com, Inc. is not responsible for any indirect, incidental or consequential damages arising from or relating to its sale of any products. Under no circumstances shall any liability of LaminateVinylFlooring.com, Inc. arising out of or relating to the transaction set forth in this invoice exceed the total cost of the products included in the invoice and paid for by the purchaser.